Support & refunds
Contact us for purchase restoration, billing questions, or product issues.
Contact
Email andrew.alton.srq@gmail.com. Include your purchase email and approximate purchase date. Do not send receipt images or EMA credentials.
Restore a purchase
Sign in with the same email used at checkout, then use Restore purchase on the Download stage or Account page. Older guest checkouts without a bound account require support-assisted migration via andrew.alton.srq@gmail.com.
Refund policy
If the Founding Family Pass cannot be restored after a successful Stripe payment, or the product is unavailable due to a defect we cannot resolve, contact support within 14 days for a refund review. Refunds are not available solely because a scholarship reimbursement was denied or delayed — this product does not submit claims or guarantee approval.
What we do not support
- EMA login help or credential collection
- Eligibility determinations
- Automatic portal submissions