Independent product — not affiliated with Step Up For Students or EMA. Never enter EMA credentials here. Approval is decided solely by the scholarship-funding organization.
PEPperwork

Support & refunds

Questions about your account, billing, or PEPperwork? Email support@usepepperwork.com. Never send EMA credentials.

Contact

Email support@usepepperwork.com. Include your purchase email and approximate purchase date. Do not send receipt images or EMA credentials.

Restore a purchase

Sign in with the same email used at checkout, then use Restore purchase on the Download stage or Account page. Older guest checkouts without a bound account require support-assisted migration via support@usepepperwork.com.

Refund policy

If a Family subscription or a previously purchased Founding Family Pass cannot be restored after a successful Stripe payment, or the product is unavailable due to a defect we cannot resolve, contact support within 14 days for a refund review. Refunds are not available solely because a scholarship reimbursement was denied or delayed — this product does not submit claims or guarantee approval.

What we do not support

  • EMA login help or credential collection
  • Eligibility determinations
  • Automatic portal submissions